Delete Your Account

You can request deletion of your SafeGrid account and personal data at any time. This page explains exactly what is deleted, what may be retained, and how to make the request.

1. How to request deletion

Choose whichever is easiest — both result in the same permanent deletion:

• By email: Send an email from the email address registered on your account to support@safegrid.online with the subject line “Delete my account”. Sending it from your registered address lets us verify the request is really you. We complete the deletion within 30 days and email you to confirm.
• Through your site administrator: If you belong to a neighbourhood-watch or security team, your site administrator can remove and fully purge your record from the team’s People area in the SafeGrid web console.

2. What gets deleted

When your deletion request is actioned, we permanently remove:

• Your account and login credentials
• Your profile — name, email address, phone number and profile photo
• Your patrol history and location trail
• Your device’s push-notification token
• Photos, voice notes and messages you created
• Incident reports you submitted (removed, or anonymised where the incident forms part of a shared community safety record that other members rely on)

3. What may be retained

• Aggregated, anonymised safety statistics that no longer identify you
• Records we are legally required to keep for a limited period under applicable law — these are deleted once that period ends

We never sell your personal information, and we do not share it with third parties for their own purposes. See our Privacy Policy for full detail.

4. Timeframe

Deletion requests are completed within 30 days of verification. Once complete, the deletion is permanent and cannot be undone — you would need to create a new account to use SafeGrid again.

5. Questions

Contact us any time at support@safegrid.online.